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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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What to do with people who aren't going to go away quietly
Posted by: Seth Godin on May 10, 2009 at 5:38AM EST
Stalling provides a hurdle that allows you to filter out requests. If you put people on hold for six minutes, the trivial calls hang up. If you tell people that they can have something they've requested but will have to...
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