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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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What do you do when your systems break?
Posted by: Seth Godin on July 12, 2008 at 9:05AM EST
If you want to enrage customers, just sit idle while they rage against a broken system at your organization. Someone shipped me a package from Indiana more than two weeks ago. UPS shipped it to my old address, mis-sorted it,...
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