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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Watching and listening
Posted by: Seth Godin on March 6, 2008 at 7:25AM EST
More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say. Pat has a few more thoughts on what customers want.
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