Contact
Archives
• Current Entries
• April 2010
• March 2010
• February 2010
• January 2010
• December 2009
• November 2009
• October 2009
• September 2009
• August 2009
• July 2009
• June 2009
• May 2009
• April 2009
• March 2009
• February 2009
• January 2009
• December 2008
• November 2008
• October 2008
• September 2008
• August 2008
• July 2008
• June 2008
• May 2008
• April 2008
• March 2008
• February 2008
• January 2008
• December 2007
• November 2007
• October 2007
• September 2007
• August 2007
• July 2007
• June 2007
• May 2007
• April 2007
Latest Entries
Loading...
Links
Report This Blog
Loading...
Search:
Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
<< Prev | Main | Next >>
Upside vs. downside
Posted by: Seth Godin on November 9, 2009 at 5:22AM EST
How much of time, staffing and money does your organization spend on creating incredible experiences (vs. avoiding bad outcomes)? At the hospital, it's probably 5% on the upside (the doctor who puts in the stitches, say) and 95% on the...
(0) Comments
Loading...