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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Treating different customers differently
Posted by: Gregory Ferrell on July 10, 2007 at 6:49AM EST
I've gotten a lot of email about: Sprint may cancel your service if you call customer service too often. Apparently, about 1,000 people got this note. They weren't delinquent in their bills, but they were calling in and complaining approximately...
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