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Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
The first thing
Posted by:
Gregory Ferrell on
July 11, 2007 at
12:00PM EST
Before you start firing customers, you better be committed to satisfying the rest of your customers. The giant flaw in Sprint's logic, as many readers have pointed out, is that plenty (almost half) of their customers don't like them. Getting...
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