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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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The Boss
Posted by: Seth Godin on February 25, 2008 at 8:02AM EST
Here's the thing: every single one of these policies is something that you'd be willing to do for a good customer anyway. So, rather than taking the posture of "I hate you and I don't trust you," why not start...
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