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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Spare no expense!
Posted by: Seth Godin on August 28, 2009 at 5:52AM EST
The problem with customer service is not a new one. It's about balancing between serving a lot of people a little, or dropping everything to serve a few people a lot. Getting a lot of benefit for a lot of...
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