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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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How to spend $20 million
Posted by: Gregory Ferrell on September 8, 2007 at 9:48AM EST
Treating different customers differently is important. Customers actually like it if you do it right. People in coach don't mind the folks in first class getting more service, because they'd like to be there one day. (Or because they like...
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