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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Posted by: Seth Godin on December 8, 2009 at 5:16AM EST
If you ask one hundred people to do a task (particularly one that involves following instructions or using a computer or both), figure that two of them will mess it up. It doesn't matter if you use ALL CAPITAL LETTERS....
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