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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Engagement first
Posted by: Gregory Ferrell on June 14, 2007 at 6:57PM EST
Saw this sign in Boston today. The person behind the counter does nothing all day. Nothing. Never a line. Why forbid her from being helpful? Why not do the opposite? Why not make her the go-to person for useful information?...
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