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Seth Godin's Blog
Bestselling author, Entrepreneur and Agent of change. Seth's blog can be found at http://sethgodin.typepad.com/
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Benefit of the doubt
Posted by: Gregory Ferrell on July 29, 2007 at 11:55PM EST
You've probably seen it. The customer who's just waiting for you to screw up. The tour passenger who is itching for one thing to go wrong, the legal client who has a whole list of complaints just waiting for the...
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