If you want to completely by-pass the traditional phone company and receive a kick-ass business phone system - without the hassle of buying PBXs and getting circuits - you should really look into Vocalocity right now.
A little background first. About a year ago, the company known as Vocalocity and Zivva merged to form the new Vocalocity as it stands today. I was the founder and CTO of Vocalocity and we were squarely focused on building the next generation telecommunications platform and licensing it to software providers on an OEM basis. We had made great traction in the market with customers such as Microsoft and Siemens. Zivva was an VoIP platform provider and had made great traction in building out a IP-PBX platform and needed to upgrade their technology. Thus, the merger.
However, when we moved into our new office in Buckhead about a little over a month ago - I decided (like an idiot) to listen to the building owners and try and get a deal with the provider that was already in the building. I was sold on the speed of having the suite pre-wired and ready to go. I signed a contract - honestly, too busy with many other things and thinking it was a slam dunk based on the premise. Boy, how wrong I was. 4 1/2 weeks later with no phones - and a very unhappy set of people that couldn’t talk with customers - I was desperate. We needed to find a phone system and we needed it fast.
I turned to Vocalocity after continuing to hear about how great they were doing. I decided to cold-call the 1-800 # and try it out as a normal customer would. And, I must say - the response and turnaround was incredible. Incredible. You might think I’m biased because of my previous involvement. But, honestly, I wasn’t.
We spoke with Vocalocity at 2:30pm after finding out from our current provider that they still were unable to tell us (after 4 1/2 weeks) when we’d get our circuit and phones installed. Within an hour, we have a very detailed quote and selection of phones and features and ordered everything. By 9a.m. THE NEXT MORNING, we had 12 phones and dial-tone. We simply had to plug the phones in to our CAT-5 jacks in all our offices and cubes and then we had a very simple, web-based UI for configuring the voicemail and extensions. I promise you - it was that fast and that simple.
Now, I’ve had been deep in the telecom industry for the past 6 years. I’m pretty much out of it today. I can tell you, this just isn’t typical. My experience with our previous provider of waiting around with empty promises and B.S. is. That’s the normal telco experience. You wait, you big, you plead. Nothing happens. It’s been largely the result of big companies and monopolies.
Not anymore. Vocalocity is redefining that. What they’re doing - is making it work the way it should be. This experience is how it should work. Vocalocity is proving that you can deliver quality customer service and a quality telephone system that exceeds the expectation of customers. I wish Boris and team the best of luck. I’m now their biggest fan and loyalty customer.
Tech Tags: vocalocity vocalocitypbx pbx voip phonesystem
